Media Coverage
Here are a few highlights of the millions of references on the Internet to Dave’s United Breaks Guitars experience since he posted the first video of the trilogy in July 2009.
The Musician and the Manufacturer by Ron Ploof : A story about the business use of online video
“Online video is one of the most powerful storytelling devices available to anyone with Web access. In the past, those producing business video required big budgets to not only create video programming, but to also distribute that content to their audiences. . . ”
Exclusive: Dave Carroll Files A New Flight Plan
Dave Carroll Talks With Grand Rants About The Amazing Past Year And What Lies Ahead For The Talented Singer Songwriter
Halifax singer takes guitar-smashing tale to Washington
“Halifax singer-songwriter Dave Carroll will be on Capitol Hill in Washington, D.C., Tuesday to tell a hearing on airline passenger rights how United Airlines scrunched his expensive guitar and wouldn’t compensate him…”
RightNow and Dave Carroll (United Breaks Guitars Guy) Make Network News at the RightNow Summit
RightNow Raises the Bar for Customer Experience, Consumer Empowerment and Cloud Computing at Annual Summit.
New York Times: With Video, a Traveler Fights Back
“United Airlines learned its lesson the hard way that David Carroll was not just another customer…”
The Incredible Power Of The Individual
“You’ve got to love irony… especially when it’s mixed with Stubris (a term coined by our own Alan Speakman which he defines as is an act of stupidity-fueled hubris)…..”
YouTube heroes Dave Carroll and Bing Futch win airline compensation
“The days of complaints in triplicate, airline delaying tactics and premium-rate customer call centres are over. If you want compensation for your damaged luggage, you just need to write a song….”
A Canadian riff on the United guitar song – Another airline, another guitar smashed. This time, a happy ending (July – 0ct 2009)
“There’s never a good time to have your guitar smashed by an airline, but as Toronto musician Kevin Fox found out, this summer is probably as good as it’ll ever get….”
United Breaks Guitars – Northwest Breaks Dulcimers (Song Only)“Only A Northwest Song”
