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	<title>Comments for Right Side of Right</title>
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	<link>http://rightsideofright.com</link>
	<description>Customer Experience Blog</description>
	<lastBuildDate>Sun, 06 May 2012 10:08:13 +0000</lastBuildDate>
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		<title>Comment on Chicago Tribune: &#8220;&#8216;United Breaks Guitars&#8217; spawns complaint site&#8221; by Phil Cose</title>
		<link>http://rightsideofright.com/2012/02/gripevine/comment-page-1/#comment-8569</link>
		<dc:creator>Phil Cose</dc:creator>
		<pubDate>Sun, 06 May 2012 10:08:13 +0000</pubDate>
		<guid isPermaLink="false">http://rightsideofright.com/?p=732#comment-8569</guid>
		<description>Well done Chicago Tribune for your input in this account.   It seems to me that the only thing &quot;United&quot; about united airlines is they are United in 1) Passing the buck.
2)Not open to &quot;any&quot; criticism
3) complete disregard for customers who have paid to use their ailine.
I am not a negative person but I wouldn&#039;t shed a tear if they went belly up.    There is far to much of this &quot;Wish I could help you&quot; syndrome.  I think United must have overlooked among other things that it is a competitive business.  The president or CEO should be symbolically &quot;Tarred &amp; Feathered&quot;

As Frank Sinatra once sang &quot;Come Fly with me&quot;  I dont think so thank you.

Again well done Chicago Tribune in stepping up to the plate.  Regards Phil Cose 
Brisbane, Australia.</description>
		<content:encoded><![CDATA[<p>Well done Chicago Tribune for your input in this account.   It seems to me that the only thing &#8220;United&#8221; about united airlines is they are United in 1) Passing the buck.<br />
2)Not open to &#8220;any&#8221; criticism<br />
3) complete disregard for customers who have paid to use their ailine.<br />
I am not a negative person but I wouldn&#8217;t shed a tear if they went belly up.    There is far to much of this &#8220;Wish I could help you&#8221; syndrome.  I think United must have overlooked among other things that it is a competitive business.  The president or CEO should be symbolically &#8220;Tarred &amp; Feathered&#8221;</p>
<p>As Frank Sinatra once sang &#8220;Come Fly with me&#8221;  I dont think so thank you.</p>
<p>Again well done Chicago Tribune in stepping up to the plate.  Regards Phil Cose<br />
Brisbane, Australia.</p>
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		<title>Comment on Hayhouse to Publish Book about Dave Carroll&#8217;s United Breaks Guitars by Alan Hargreaves</title>
		<link>http://rightsideofright.com/2012/02/hayhouse-to-publish-book-about-dave-carrolls-united-breaks-guitars/comment-page-1/#comment-8332</link>
		<dc:creator>Alan Hargreaves</dc:creator>
		<pubDate>Fri, 03 Feb 2012 05:52:53 +0000</pubDate>
		<guid isPermaLink="false">http://rightsideofright.com/?p=692#comment-8332</guid>
		<description>Congratulations Dave.</description>
		<content:encoded><![CDATA[<p>Congratulations Dave.</p>
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		<title>Comment on Academic and Research Interest in United Breaks Guitars by Paul Lancaster</title>
		<link>http://rightsideofright.com/2010/11/enews-signu/comment-page-1/#comment-8095</link>
		<dc:creator>Paul Lancaster</dc:creator>
		<pubDate>Sat, 17 Sep 2011 20:30:10 +0000</pubDate>
		<guid isPermaLink="false">http://dcm.davecarrollspecial.com/?p=77#comment-8095</guid>
		<description>hooray for a great trilogy and a good chuckle; spririt and intent were impecable and music sublime.  Love Nova Scotians</description>
		<content:encoded><![CDATA[<p>hooray for a great trilogy and a good chuckle; spririt and intent were impecable and music sublime.  Love Nova Scotians</p>
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		<title>Comment on Submission to Forrester Groundswell Awards: Social Impact category by United Airlines quebrou o violão do rapaz. US$ 180.000.000,00 de prejuíso. &#124;</title>
		<link>http://rightsideofright.com/2010/08/submission-to-forrester-groundswell-awards-social-impact-category/comment-page-1/#comment-6386</link>
		<dc:creator>United Airlines quebrou o violão do rapaz. US$ 180.000.000,00 de prejuíso. &#124;</dc:creator>
		<pubDate>Sun, 03 Apr 2011 16:44:25 +0000</pubDate>
		<guid isPermaLink="false">http://rightsideofright.com/?p=653#comment-6386</guid>
		<description>[...] &#8211;&gt; Veja aqui a história completa [...]</description>
		<content:encoded><![CDATA[<p>[...] &#8211;&gt; Veja aqui a história completa [...]</p>
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		<title>Comment on United Leaves a Woman who is Blind Locked in Plane by Jim</title>
		<link>http://rightsideofright.com/2010/05/united-leaves-blind-woman-locked-in-plane/comment-page-1/#comment-5041</link>
		<dc:creator>Jim</dc:creator>
		<pubDate>Sat, 26 Feb 2011 14:44:07 +0000</pubDate>
		<guid isPermaLink="false">http://rightsideofright.com/?p=638#comment-5041</guid>
		<description>I was wondering if United&#039;s CEO left his mother behind, would he offer her Cab fare and continued on to his club? What is the cost of respect, cab fare?</description>
		<content:encoded><![CDATA[<p>I was wondering if United&#8217;s CEO left his mother behind, would he offer her Cab fare and continued on to his club? What is the cost of respect, cab fare?</p>
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		<title>Comment on Submission to Forrester Groundswell Awards: Social Impact category by Kirk Young</title>
		<link>http://rightsideofright.com/2010/08/submission-to-forrester-groundswell-awards-social-impact-category/comment-page-1/#comment-3266</link>
		<dc:creator>Kirk Young</dc:creator>
		<pubDate>Fri, 07 Jan 2011 20:00:27 +0000</pubDate>
		<guid isPermaLink="false">http://rightsideofright.com/?p=653#comment-3266</guid>
		<description>How true!!!  United doesn&#039;t care a flip about their customer service. 

I flew with them and Air New Zealand to Wellington, NZ this past summer and am now being denied the frequent flyer miles.  

United says that Air New Zealand has to award the miles because I was on &quot;their&quot; airline, even though all my tickets said &quot;UNITED&quot; on them.  Air New Zealand says that United has to award the miles because I&#039;ll be getting United mileage points, not ANZ mileage points. 

Everyone I&#039;ve spoken with at United has been rude and downright combative on the phone.  They simply don&#039;t care about doing the right thing.  I wish I had thought of a video like this;  I just might try something. 

Thank you, Dave, for having the constitution and fortitude to bring United to their knees.  

Kirk 
Tilton, NH</description>
		<content:encoded><![CDATA[<p>How true!!!  United doesn&#8217;t care a flip about their customer service. </p>
<p>I flew with them and Air New Zealand to Wellington, NZ this past summer and am now being denied the frequent flyer miles.  </p>
<p>United says that Air New Zealand has to award the miles because I was on &#8220;their&#8221; airline, even though all my tickets said &#8220;UNITED&#8221; on them.  Air New Zealand says that United has to award the miles because I&#8217;ll be getting United mileage points, not ANZ mileage points. </p>
<p>Everyone I&#8217;ve spoken with at United has been rude and downright combative on the phone.  They simply don&#8217;t care about doing the right thing.  I wish I had thought of a video like this;  I just might try something. </p>
<p>Thank you, Dave, for having the constitution and fortitude to bring United to their knees.  </p>
<p>Kirk<br />
Tilton, NH</p>
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		<title>Comment on Sears Did The Right Thing by Scott</title>
		<link>http://rightsideofright.com/2010/05/sears-did-the-right-thing/comment-page-1/#comment-3244</link>
		<dc:creator>Scott</dc:creator>
		<pubDate>Fri, 07 Jan 2011 00:47:22 +0000</pubDate>
		<guid isPermaLink="false">http://rightsideofright.com/?p=626#comment-3244</guid>
		<description>I had a bad experience with Sears. Will make this as brief as possible in point form :)

1.) Ordered an item from their catalog on my MasterCard
2.) Went to pick item up. Mastercard no longer existed. I had cut it up, but the card was still active
3.) They wouldnt release product without actual credit card
4.) I offered to pay with a different card OR Cash OR Debit.
5.) They refused. Would not give me the product. I returned with my credit card statement showing the purchase.
6.) They still refused to let me PURCHASE the product. Instead I went to Canadian Tire and bought (what turned out to be a better/cheaper version)
7.) Sears shipped the product back to their warehouse and lost the sale
8.) Sears lost a customer.</description>
		<content:encoded><![CDATA[<p>I had a bad experience with Sears. Will make this as brief as possible in point form <img src='http://rightsideofright.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>1.) Ordered an item from their catalog on my MasterCard<br />
2.) Went to pick item up. Mastercard no longer existed. I had cut it up, but the card was still active<br />
3.) They wouldnt release product without actual credit card<br />
4.) I offered to pay with a different card OR Cash OR Debit.<br />
5.) They refused. Would not give me the product. I returned with my credit card statement showing the purchase.<br />
6.) They still refused to let me PURCHASE the product. Instead I went to Canadian Tire and bought (what turned out to be a better/cheaper version)<br />
7.) Sears shipped the product back to their warehouse and lost the sale<br />
8.) Sears lost a customer.</p>
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		<title>Comment on Submission to Forrester Groundswell Awards: Social Impact category by alli</title>
		<link>http://rightsideofright.com/2010/08/submission-to-forrester-groundswell-awards-social-impact-category/comment-page-1/#comment-2457</link>
		<dc:creator>alli</dc:creator>
		<pubDate>Sun, 12 Dec 2010 21:49:16 +0000</pubDate>
		<guid isPermaLink="false">http://rightsideofright.com/?p=653#comment-2457</guid>
		<description>This is called moving &quot;with&quot; the energy of the Universe. When a person is inspired to do something, and follows through on that inspiration, great forces come to bear and it works out to the good for everyone involved...probably even Ms. Irlweg.  I also most likely never would&#039;ve heard Dave Carroll&#039;s music without the UBG viral videos, and I would&#039;ve been worse off for missing it. Great stuff. Keep on getting inspired!</description>
		<content:encoded><![CDATA[<p>This is called moving &#8220;with&#8221; the energy of the Universe. When a person is inspired to do something, and follows through on that inspiration, great forces come to bear and it works out to the good for everyone involved&#8230;probably even Ms. Irlweg.  I also most likely never would&#8217;ve heard Dave Carroll&#8217;s music without the UBG viral videos, and I would&#8217;ve been worse off for missing it. Great stuff. Keep on getting inspired!</p>
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		<title>Comment on Academic and Research Interest in United Breaks Guitars by Barbara O'Connor</title>
		<link>http://rightsideofright.com/2010/11/enews-signu/comment-page-1/#comment-1685</link>
		<dc:creator>Barbara O'Connor</dc:creator>
		<pubDate>Thu, 11 Nov 2010 01:13:28 +0000</pubDate>
		<guid isPermaLink="false">http://dcm.davecarrollspecial.com/?p=77#comment-1685</guid>
		<description>Dave, you managed to impower the individual in an impersonal world.  You have made a big contribution and you really are a modern day Folk Hero - a multi-talented one! Thank you for sharing your talents so generously. Your
music is very special and each song is amazingly unique.  I love your music.</description>
		<content:encoded><![CDATA[<p>Dave, you managed to impower the individual in an impersonal world.  You have made a big contribution and you really are a modern day Folk Hero &#8211; a multi-talented one! Thank you for sharing your talents so generously. Your<br />
music is very special and each song is amazingly unique.  I love your music.</p>
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		<title>Comment on Submission to Forrester Groundswell Awards: Social Impact category by Howard Hutchinson</title>
		<link>http://rightsideofright.com/2010/08/submission-to-forrester-groundswell-awards-social-impact-category/comment-page-1/#comment-614</link>
		<dc:creator>Howard Hutchinson</dc:creator>
		<pubDate>Mon, 04 Oct 2010 13:27:19 +0000</pubDate>
		<guid isPermaLink="false">http://rightsideofright.com/?p=653#comment-614</guid>
		<description>Fantastic! I have just watched all the video&#039;s after following a link from the BBC news web site.

I am very pleased that your initial loss has been turned around so dramatically. It&#039;s very refreshing to see the &quot;little man&quot; win over against the huge multinational, multi million dollar organisation.

I will now keep an eye on your &quot;rightsideofright&quot; web site to see how things develop for you.

Good Luck &amp; Well Done!!</description>
		<content:encoded><![CDATA[<p>Fantastic! I have just watched all the video&#8217;s after following a link from the BBC news web site.</p>
<p>I am very pleased that your initial loss has been turned around so dramatically. It&#8217;s very refreshing to see the &#8220;little man&#8221; win over against the huge multinational, multi million dollar organisation.</p>
<p>I will now keep an eye on your &#8220;rightsideofright&#8221; web site to see how things develop for you.</p>
<p>Good Luck &amp; Well Done!!</p>
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